Kanga TCG Shipping Policy
Last Updated: 11 August 2026
This Shipping Policy applies to orders placed with Kanga TCG.
Kanga TCG
ABN: 79 916 569 013
Address: 14/832 Anzac Parade, Maroubra NSW 2035, Australia
Email: hello@kangatcg.com
1. Shipping Within Australia
Kanga TCG ships orders throughout Australia.
Available shipping methods, costs and estimated delivery times will generally be displayed at checkout.
Shipping charges may vary depending on the size, weight, value and destination of your order.
2. Order Processing
In-stock orders are generally prepared for dispatch as soon as reasonably possible after payment has been successfully received.
Processing times may be longer during:
- Major TCG releases;
- Sales and promotions;
- Public holidays;
- High-volume periods; or
- Events outside our reasonable control.
Processing time is separate from the shipping carrier’s delivery time.
3. Tracking
Where tracked shipping is selected or included, customers will receive tracking information once their order has been dispatched.
Tracking information may take some time to become active after a shipping label is created.
Customers are responsible for monitoring their tracking information and delivery updates.
4. Delivery Estimates
All delivery timeframes provided by Kanga TCG or displayed at checkout are estimates unless expressly stated otherwise.
Once an order has been dispatched, delivery times may be affected by the shipping carrier.
Delays may occur due to:
- Carrier network delays;
- Severe weather;
- Natural disasters or environmental events;
- Public holidays;
- High parcel volumes;
- Customs or border processing;
- Transport disruptions; or
- Other circumstances outside Kanga TCG’s reasonable control.
Kanga TCG cannot guarantee a particular delivery date unless expressly agreed otherwise.
5. Pre-Order Shipping
Pre-order release and arrival dates are estimates and may change.
Pre-orders may be affected by manufacturer, supplier, distributor, international freight, customs or carrier delays.
Customers placing a pre-order acknowledge that delays may occur and that they may need to wait for stock to arrive.
A shipping, supplier or environmental delay does not automatically provide a right to cancel a pre-order for change of mind.
This does not exclude any rights or remedies available under Australian Consumer Law.
6. Orders Containing In-Stock & Pre-Order Products
If an order contains both in-stock and pre-order products, Kanga TCG may hold the order until all products are available so they can be shipped together.
If you require available products to be shipped separately, please contact us. Additional shipping charges may apply.
7. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error, contact hello@kangatcg.com as soon as possible.
We will attempt to update the address if the order has not yet been processed or dispatched, but we cannot guarantee that changes will be possible.
If a parcel is returned because the customer supplied an incorrect or incomplete address, the customer may be required to pay reasonable additional shipping costs before the parcel is sent again.
8. Authority to Leave / Safe Drop
If a customer requests or authorises a carrier to leave a parcel unattended or in a safe location, the customer accepts the risks associated with that delivery method to the extent permitted by law.
We strongly recommend using a secure delivery location, particularly for high-value trading card orders.
9. Lost Parcels
If tracking indicates that a parcel may be lost, please contact us at hello@kangatcg.com.
Kanga TCG will work with the relevant shipping carrier to investigate the shipment where appropriate.
Carrier investigations may take time to complete.
Where Kanga TCG is legally responsible for the loss, we will provide the appropriate remedy in accordance with Australian Consumer Law.
10. Damaged Parcels
If your parcel arrives damaged, please take clear photographs before opening the parcel where reasonably possible.
Please photograph:
- The outer packaging;
- Any visible damage;
- The shipping label;
- Internal packaging; and
- The affected products.
We recommend reporting shipping damage to hello@kangatcg.com within 48 hours of delivery where possible.
Please keep all packaging and damaged products until the claim has been assessed.
The 48-hour reporting request does not remove any rights you may have under Australian Consumer Law.
11. Failed Delivery & Returned Parcels
If a parcel is returned to Kanga TCG because of:
- An incorrect address provided by the customer;
- Failure to collect the parcel;
- Repeated unsuccessful delivery attempts; or
- Another issue attributable to the recipient,
the customer may be responsible for reasonable costs associated with re-delivery.
We will contact the customer where reasonably possible to arrange the next steps.
12. Wholesale Orders
Large wholesale orders may require alternative shipping arrangements due to their weight, dimensions or value.
Shipping charges for wholesale orders may be calculated separately.
Wholesale customers are responsible for ensuring their delivery information is accurate and that someone is available to receive high-value shipments where required.
13. Supplier Allocations
Some TCG releases are subject to supplier or distributor allocations.
If Kanga TCG receives less stock than expected, we may partially fulfil affected orders and refund the amount paid for products we cannot supply.
14. Local Pickup
Where Local Pickup is offered, customers must wait until their order is confirmed as ready for collection before attending.
Pickup location:
Kanga TCG
14/832 Anzac Parade
Maroubra NSW 2035
Australia
Customers may be asked to provide their order confirmation and reasonable proof of identity when collecting an order, particularly for high-value purchases.
Once an order has been collected and handed to the customer or their authorised representative, it will be considered collected.
15. High-Value Orders
For high-value orders, Kanga TCG may use additional delivery protections such as tracking, signature on delivery or other reasonable verification measures.
We may contact customers to verify order or delivery information before dispatching high-value orders where reasonably necessary for fraud prevention.
16. Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any rights, consumer guarantees or remedies that cannot be excluded under Australian Consumer Law.
17. Contact Us
For shipping, tracking, damaged parcel or delivery enquiries, contact:
Kanga TCG
ABN: 79 916 569 013
Email: hello@kangatcg.com
Address: 14/832 Anzac Parade, Maroubra NSW 2035, Australia
When contacting us about an existing shipment, please include your order number and, where available, your tracking number.