Kanga TCG Terms of Service
Last Updated: 11 August 2026
Welcome to Kanga TCG. These Terms of Service (“Terms”) apply to your use of our website and purchases of products or services from Kanga TCG.
By accessing our website, placing an order, making a purchase, submitting a pre-order or purchasing from us as a wholesale customer, you agree to these Terms.
Business Name: Kanga TCG
ABN: 79 916 569 013
Address: 14/832 Anzac Parade, Maroubra NSW 2035, Australia
Email: hello@kangatcg.com
Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law (ACL).
1. General Conditions
You must use our website and services only for lawful purposes.
You must not use our website, products or services for fraudulent, unlawful, abusive or unauthorised activities.
We reserve the right to refuse or cancel an order where reasonably necessary, including where we reasonably suspect fraud, payment issues, pricing errors, stock errors or misuse of our services.
Where an order that has already been paid is cancelled by Kanga TCG and we have no lawful basis to retain the payment, the applicable amount will be refunded.
2. Product Information
We make reasonable efforts to ensure product descriptions, photographs, prices and other information are accurate.
However, product packaging, promotional materials, manufacturer specifications and designs may occasionally change.
Images may be provided for illustration purposes, particularly for products that have not yet been released.
Minor variations in packaging that do not materially affect the product may not constitute grounds for a return or refund.
Your rights under Australian Consumer Law remain unaffected.
3. Trading Card Products
Kanga TCG sells collectible products including, but not limited to:
- Pokémon TCG products;
- Other Trading Card Game products;
- Booster boxes;
- Booster packs;
- Elite Trainer Boxes;
- Booster bundles;
- Collection boxes;
- Tins;
- Sealed cases;
- Individual trading cards;
- Accessories; and
- Other collectible merchandise.
Collectible products can fluctuate significantly in market value.
Kanga TCG does not guarantee that any product will maintain, increase or decrease in value after purchase.
4. Randomised Products & Pull Rates
Trading card products may contain randomised contents.
Purchasing a booster pack, booster box, bundle, collection or other randomised product does not guarantee any particular card, rarity, pull rate, monetary value or outcome unless expressly stated by the manufacturer.
Dissatisfaction with the cards pulled from a legitimately sealed product is not, by itself, grounds for a refund or replacement.
Manufacturer-advertised pull rates, card distribution or production issues are generally controlled by the manufacturer rather than Kanga TCG.
Nothing in this section limits your rights under Australian Consumer Law.
5. Pricing
All prices are displayed in Australian Dollars (AUD) unless otherwise stated.
Prices may change at any time before an order is placed.
Once an order has been accepted, subsequent increases or decreases in the market price of a collectible do not provide either party with an automatic right to adjust the agreed price.
We reserve the right to correct genuine pricing, listing or technical errors. If a material pricing error affects an order, we may contact you before fulfilment and, where appropriate, cancel and refund the affected order.
6. Payment
Orders must be paid using one of the payment methods available at checkout or otherwise agreed with Kanga TCG.
An order may not be fulfilled until payment has been successfully received or authorised.
We may cancel or hold an order where a payment is declined, reversed, disputed, identified as potentially fraudulent or otherwise not successfully completed.
7. Order Acceptance
Receiving an order confirmation does not necessarily mean that stock has been physically dispatched.
Orders may be subject to stock availability, payment verification, fraud screening and other reasonable verification procedures.
Kanga TCG reserves the right to cancel an order where we cannot supply the product, there has been a genuine listing or pricing error, or there are reasonable fraud or payment concerns.
Where Kanga TCG cancels a paid order and the goods will not be supplied, the applicable amount will be refunded.
8. No Change-of-Mind Returns
Kanga TCG does not provide refunds, returns or exchanges simply because a customer changes their mind.
This includes situations where a customer:
- No longer wants the product;
- Purchases the wrong product;
- Finds a cheaper price elsewhere;
- Changes their collecting plans; or
- Experiences a change in the market value of the product.
This policy does not affect rights available under Australian Consumer Law.
9. Opened Products
Opened or unsealed TCG products cannot be returned for change of mind.
This includes products where shrink wrap, seals, packaging or other manufacturer security measures have been opened, removed, broken or materially altered.
This restriction does not apply where Australian Consumer Law requires Kanga TCG to provide a remedy.
10. Pre-Orders
All pre-orders are final and cannot be cancelled for change of mind once placed.
By placing a pre-order, you understand that Kanga TCG may commit funds and place orders with suppliers or distributors specifically to secure your requested stock.
Release dates, supplier delivery dates and estimated arrival dates are not guaranteed unless expressly stated otherwise.
Pre-orders may be delayed because of:
- Manufacturer delays;
- Distributor or supplier delays;
- International freight;
- Customs processing;
- Courier delays;
- Severe weather;
- Environmental events;
- Natural disasters;
- Transport disruptions; or
- Other circumstances outside Kanga TCG’s reasonable control.
Where Kanga TCG remains able and willing to fulfil the order, such a delay does not automatically create a change-of-mind cancellation right.
Customers placing pre-orders acknowledge that they may need to wait for delayed stock.
Nothing in this section excludes any cancellation, refund or other rights that cannot legally be excluded under Australian Consumer Law.
11. Supplier Allocations
Trading card products, particularly high-demand releases, may be subject to manufacturer, distributor or supplier allocations.
If Kanga TCG receives less stock than expected, we may reasonably:
- Reduce quantities;
- Partially fulfil orders;
- Allocate available stock between customers; and/or
- Refund customers for quantities we cannot supply.
If only part of your order can be supplied, we may fulfil the available quantity and refund the amount paid for the unavailable quantity.
12. Wholesale / B2B Orders
Wholesale customers are responsible for reviewing their product selection, quantities and pricing before placing an order.
Once Kanga TCG has placed, committed to, purchased or allocated stock specifically for a wholesale customer, the order is non-cancellable and non-refundable for change of mind.
Wholesale orders may involve special pricing, bulk quantities, supplier commitments and products purchased specifically for the business customer.
Market price movements do not provide grounds for cancelling an existing wholesale order.
Nothing in these Terms excludes rights that legally cannot be excluded, including any Australian Consumer Law protections that apply to a particular transaction.
13. Shipping & Delivery
Shipping estimates are estimates only unless expressly guaranteed.
Once an order has been dispatched, delivery may be affected by the carrier and circumstances outside Kanga TCG’s reasonable control.
Customers are responsible for providing complete and accurate delivery information.
Kanga TCG is not responsible for delays or delivery problems caused by incorrect or incomplete information supplied by the customer, to the extent permitted by law.
If you notice an address error, contact us immediately. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
14. Damaged or Incorrect Products
If you receive a damaged, faulty or incorrect product, please contact:
hello@kangatcg.com
Please provide your order number and reasonable evidence of the issue.
For shipping damage, we recommend taking photographs of:
- The unopened parcel where possible;
- Outer packaging;
- Shipping label;
- Internal packaging; and
- Damaged product.
We recommend reporting shipping damage within 48 hours of delivery where possible so that we can investigate with the carrier.
Failure to contact us within 48 hours does not remove any rights you may have under Australian Consumer Law.
Where a claim is verified, Kanga TCG will provide any remedy required by Australian Consumer Law.
15. Individual Trading Cards
Individual trading cards (“singles”) are not eligible for change-of-mind returns.
Card condition may involve some degree of subjective assessment.
Where applicable, customers should review photographs and condition descriptions before purchasing.
Kanga TCG does not guarantee that a card will receive any particular grade from PSA, CGC, BGS or another grading company unless expressly stated otherwise.
A grading company’s decision after purchase does not, by itself, establish that the product was incorrectly described.
This does not affect your rights where a card was materially misdescribed or otherwise fails an applicable consumer guarantee.
16. Claw Machines
Payments for claw machine plays are generally non-refundable after a play has been used.
A customer is purchasing an opportunity to play the machine and is not guaranteed to win a prize.
Failure to win does not provide grounds for a refund.
If a machine malfunctions and prevents a paid play from being provided or prevents a legitimately won prize from being dispensed, please notify Kanga TCG or store staff.
Where the malfunction can reasonably be verified, Kanga TCG may provide a replacement play, assist with providing the prize or offer another appropriate remedy.
Nothing in this section excludes rights that cannot legally be excluded.
17. Refund & Processing Fees
Where Kanga TCG voluntarily agrees to a cancellation or refund that is not required by Australian Consumer Law, we may deduct reasonable non-refundable payment processing, transaction or platform costs actually incurred by Kanga TCG where legally permitted.
We will not deduct such fees where doing so would unlawfully reduce a refund or remedy required under Australian Consumer Law.
18. Fraud, Chargebacks & Payment Disputes
Customers should contact Kanga TCG first if they believe there is a genuine issue with an order.
We reserve the right to provide order records, tracking information, communications and other relevant evidence to payment providers or financial institutions when responding to payment disputes or chargebacks.
We may restrict future purchases where there is reasonable evidence of fraudulent activity, abusive payment disputes or attempted fraud.
Nothing in this section prevents a customer from exercising legitimate rights through their bank, payment provider or Australian Consumer Law.
19. Resale & Market Value
Kanga TCG does not guarantee the future resale value, investment value, collectability or profitability of any product.
The trading card market can be volatile.
Customers and wholesale buyers are responsible for making their own purchasing and resale decisions.
20. Intellectual Property
Unless otherwise stated, content created and owned by Kanga TCG on our website and associated platforms—including branding, logos, graphics, original photographs, written content and website design elements—is owned by or licensed to Kanga TCG.
You may not reproduce or commercially use Kanga TCG-owned intellectual property without permission, except where permitted by law.
Third-party trademarks, product images and intellectual property remain the property of their respective owners.
21. Website Use
You must not intentionally:
- Interfere with the operation or security of our website;
- Attempt unauthorised access to our systems;
- Introduce malicious code;
- Use automated systems to abuse our website or checkout;
- Conduct fraudulent transactions; or
- Use our services for unlawful purposes.
We may restrict access where reasonably necessary to protect our customers, systems or business.
22. Limitation of Liability
To the maximum extent permitted by law, Kanga TCG is not liable for indirect or consequential losses arising from matters outside our reasonable control.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, liability or remedy that cannot legally be excluded or limited under Australian Consumer Law.
Where liability may legally be limited, it will only be limited to the extent permitted by applicable law.
23. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms is intended to exclude, restrict or modify any statutory guarantee, right or remedy that cannot legally be excluded.
If there is any inconsistency between these Terms and a mandatory requirement of Australian Consumer Law, the mandatory legal requirement will prevail.
24. Changes to These Terms
Kanga TCG may update these Terms from time to time.
Changes will apply from the date the updated Terms are published and will not retrospectively remove rights that have already arisen under an existing transaction.
The latest version will be available through our website.
25. Governing Law
These Terms are governed by the laws applicable in New South Wales, Australia.
Any disputes will be subject to the applicable jurisdiction of the courts and tribunals of New South Wales and any other jurisdiction required by applicable Australian law.
26. Contact Information
Questions about these Terms can be sent to:
Kanga TCG
ABN: 79 916 569 013
Address: 14/832 Anzac Parade, Maroubra NSW 2035, Australia
Email: hello@kangatcg.com